Refund and Returns Policy
Refund and Returns Policy
At OffyHub, we want you to be completely satisfied with your purchase. If something isn’t right, our refund and returns policy is here to help.
Returns
- You may request a return within 14 -16 days of receiving your order.
- Items must be unused, in their original condition, and returned in the original packaging.
- Certain products, such as personalized or hygiene-related items, may not be eligible for return. These exclusions will be clearly stated on the product page.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within a reasonable timeframe.
- Shipping costs are non-refundable unless the item was faulty or incorrectly sent by OffyHub.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to stock availability.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us immediately with supporting details or images. We will arrange a replacement or refund at no additional cost to you.
How to Initiate a Return
To start a return or exchange, please contact our support team with your order number and details of the product you wish to return. We’ll provide you with instructions for sending the item back.
Contact Information
For any questions or to initiate a return, please contact us at:
Company Name: ABC Limited
Email: info@offyhub.com
Address: Street Name, City
We appreciate your business and are committed to ensuring your satisfaction with every purchase at OffyHub.